The Pea Family would update these terms and conditions concerning external circumstances.
For this reason, we encourage you to review these terms and conditions every time you purchase an article from our website.
- You can reach out to us at [email protected] for any assistance.
- Currently, we are shipping only in India.
- Soon will start worldwide shipping.
- We try to ship your order within 2-3 business days of receiving it, and it takes 5-7 business days for the article/s to reach you.
- As soon as your order is dispatched, you will receive an email with the tracking number, you can use this to track your order on the shipping agent's website.
- Articles bought to qualify for a replacement or an exchange if communicated within five business days of receiving the package.
- Purchased Artworks qualify for replacement in case if the arrived package is damaged.
Write to the ID as mentioned above for further details. Please expect some delay in the process due to safety reasons w.r.t the pandemic.
- As a precautionary measure, all the returned items will be isolated in our studio for 24 hours for inspection.
- You can cancel your order within 24 hours of purchase for a full refund (that will reflect in 4-5 business days).
If articles have dispatched, please contact us at the above email-ID. All of the toy sculptures are handcrafted/ handmade. There might be slight variations in the images displayed.
Kindly note that all the listed sculpture toys are only eligible for a replacement or an exchange and no refunds.
The pea family uses a third-party service to ship your order.
Once you have placed the order, you will receive an email within two business days with your shipment tracking ID from [email protected]