The Pea Family would update these terms and conditions concerning external circumstances.
For this reason, we encourage you to review these terms and conditions every time you purchase an article from our website.
- You can reach out to us at theagentbob@gmail.com for any assistance.
- Currently, we are shipping only in India.
- Soon will start worldwide shipping.
- We try to ship your order within 2-3 business days of receiving it, and it takes 5-7 business days for the article/s to reach you.
- As soon as your order is dispatched, you will receive an email with the tracking number, you can use this to track your order on the shipping agent's website.
- Articles bought to qualify for a replacement or an exchange if communicated within five business days of receiving the package.
- Purchased Artworks qualify for replacement in case if the arrived package is damaged.
Write to the ID as mentioned above for further details. Please expect some delay in the process due to safety reasons w.r.t the pandemic.
- As a precautionary measure, all the returned items will be isolated in our studio for 24 hours for inspection.
- You can cancel your order within 24 hours of purchase for a full refund (that will reflect in 4-5 business days).
If articles have dispatched, please contact us at the above email-ID. All of the toy sculptures are handcrafted/ handmade. There might be slight variations in the images displayed.
Kindly note that all the listed sculpture toys are only eligible for a replacement or an exchange and no refunds.
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15-21 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Princess Pea India is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15-21 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration.
Tracking information will be provided via email once your order has shipped, allowing you to monitor your shipment’s progress. Certain products may have shipping restrictions due to international regulations; if applicable, we will reach out to you with further instructions. For returns and exchanges, international customers are responsible for return shipping costs, and original shipping fees are non-refundable.
Should you have any questions or need assistance, our customer service team is available at theagentbob@gmail.com to help ensure a seamless international shopping experience.
Reach out to us at theagentbob@gmail.com or call at +91 9910166057
